Frequently Asked Questions

Everything you need to know about shopping with Shop Mauve.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that final sale items and accessories are not eligible for return.

How do I determine my size?

Each product page features a detailed size guide. Since we curate various designers, we recommend checking the specific measurements provided to ensure the perfect fit.

Which payment methods do you accept?

Shop Mauve accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.

Are your materials sustainably sourced?

We are committed to conscious fashion. 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to increase this percentage every season.